Refund & Return Policy

I have a 14-day return policy, so you have 14 days after receiving your item to return it.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need proof of purchase.

Returns should be sent to the following address: 98 Kingston Road, Oxford, OX2 6RL, United Kingdom

Return shipping is at the expense of the customer. For traceability I recommend you use a tracked service, as you are responsible for the return parcel until it reaches me.

As an independent maker and small business, I regret that when returning an item to me, the original shipping charges/costs are non-refundable.

Feel free to contact me with any return questions at portia@portiaknight.com.

Damages and Issues

Please inspect your order upon receipt and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

Exchanges

Unfortunately, exchanges are not possible. The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item.

Refunds

I will notify you once I’ve received and inspected your return. If approved, you’ll be refunded via your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since I’ve approved your return, please contact me at portia@portiaknight.com